Terms of use



TERMS AND CONDITIONS

Please read these terms and conditions carefully, they contain important information about your rights and obligations.

1. Introduction
1.1
Please read these terms and conditions carefully before using this website. This website is operated by "GLENWOOD ®" ("GLENWOOD ®", "our", "we" or "us"). By accessing or using www.glenwood.be ("our site"), you agree to be legally bound by these terms and conditions.
1.2
If you do not wish to be bound by these terms and conditions, please do not use our website.


2. Nature of our website
Our site is a place where you can view, select and order "GLENWOOD ®" products (the "Products") and make use of related services such as product document downloads. Our website describes the products in detail.


3. The purchase of products on our website
3.1
To order a product, you must follow the indicated ordering procedures (on our online store). Details of our prices for products and payment and delivery procedures are posted on our website.
3.2
All dates and times shown on our website for delivery are estimates only. "GLENWOOD ®" will make every reasonable effort to deliver goods within the specified period of time, but declines any liability for any delay in delivery within this period.
3.3
You have the choice to pay by Paypal, credit card or credit card (Visa / MasterCard) at the time of the order. The price of a product is the price in effect on the date and time of your order. We can change the price of a product before placing an order. We try to make sure that our prices displayed on our website are accurate, but the price of your order will have to be validated by us as part of the acceptance procedure (see article 3.4 below). We will inform you if the correct price of a product is higher than indicated in your order. In this case, you can either cancel the order or decide to order the product at the new price. Prices do not include shipping costs (except in Belgium), VAT and / or any other taxes that may be applicable in your jurisdiction.
3.4
"GLENWOOD ®" has the right to refuse any order. We will acknowledge receipt of your order by email to the email address you provided when ordering. An approximate date of delivery will be given at the time of the confirmation of the order. Any possible delay will be communicated to you by email at the earliest. Please note that for some special order items, a longer delivery time may be required. In that case, you would be notified of the additional delay.
3.5
The payment will be made directly after the confirmation of your order via your bank card, your credit card (Visa / MasterCard) or via your Paypal account.
3.6
You agree that all the information you provide to us in order to purchase goods or services that may be offered by us on our website is correct, that the bank card, the credit card (Visa / MasterCard) or the Paypal account you use is yours [or you have authorization from the account holder to use it] and that there are sufficient funds or credit facilities to cover the cost of any good or service.
3.7
When you pay by bank card or credit card (Visa / MasterCard), we offer you the use of a state-of-the-art secure server. The secure server software encrypts all the information you enter before it is sent to us. As an extra security measure, all your bank or credit card numbers are encrypted before your order is processed and these numbers are not stored in our database. To check the security of our website, just look in the bottom bar of your browser when you fill out your payment information. You will see a locked key or padlock, showing that encryption is enabled and your information is secure. For security reasons, we strongly recommend that you do not send standard credit card numbers by e-mail, but use the secure device provided on this site.

3.8
Purchases paid by credit card (Visa / MasterCard) from countries with a high risk of suspected fraud will be automatically rejected by the online shop "GLENWOOD ®". This list is established by our Provider of online payments and is updated regularly by this Provider, regardless of our wishes. We are sorry if your payment can not be accepted because it would come from a country considered high risk and excluded from the list of countries we can accept. We suggest that you contact us by email (info@glenwood.be) so that we can find an alternative payment method together.
Our Online Payment Provider also imposes transaction limits (per transaction and / or per day) and, in the unlikely event that your payment can not be processed due to these limits, we suggest that you contact us at the addresses listed below. below, so that we too can establish a satisfactory alternative for each part.


4. Returns
4.1
You have the option to return the products you have purchased within 14 days of delivery. To do this, you must notify us in writing or via any other durable medium (including email) within 14 days. You will then be entitled to a refund which will be paid as soon as possible and in any event within 30 days. You must keep the products you intend to return to us in the strictly new condition (unused and / or unworn) and with all labels still attached such as when the product is received, if possible in their original packaging . The packaging of the return package, as well as all the costs of returning this package will be entirely your responsibility. The package must be returned to us at the address below (chapter 17). You must take all reasonable steps to ensure that this package reaches us undamaged.
 
4.2
If: (a) the delivered product is not what you ordered (or is a substitute product), or does not match its description, or (b) the delivered product is not of satisfactory quality "GLENWOOD ®" may, at its option, offer you a replacement product or refund the price paid and the reasonable costs of returning the product.
4.3
If you have any complaints about our products or services, you should send them to us via e-mail at info@glenwood.be or by mail to Customer Service at the address in the Contacts section (chapter 17) below.


5. Changes to the website
5.1
We reserve the right to make changes or corrections or to modify, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated otherwise, all new features, including new content and / or the sale of new products are subject to these terms and conditions.
5.2
Please note that while we try to ensure that the content of our website is accurate, it may contain typographical errors or other inaccuracies.


6. The information you provide us
We treat any information you provide to us when registering, ordering the Products or otherwise in accordance with the "GLENWOOD ®" Privacy Policy of which you expressly agree to all terms.


7. Username and password
You are solely responsible in all respects for any purpose and for the protection of the confidentiality of any verification e-mail, username and password that may be given to you or that you have chosen for use on our website. You can not share them and / or transfer them to third parties. You must notify "GLENWOOD ®" immediately of any unauthorized use of them or any other breach of security on our website that comes to your attention.

8. Applicability of documents online
8.1
Unless otherwise indicated, all content and material published on our website is presented solely for your private, personal and non-commercial use.
8.2
We have done our utmost to ensure that our website complies with the laws of Belgium. However, we do not endorse that the material on our website is appropriate or available for use in countries other than Belgium. People visiting our website from other countries do so on their own initiative and are responsible for complying with all applicable laws in that country. If the use of our website and / or consultation of it, or the use of any material or content on our website or services, or products offered through our website are contrary to the law or violate others in your jurisdiction, you are not allowed to view or use our website and you must leave it immediately.
8.3
"GLENWOOD ®" makes no representations or warranties (express or implied) as to whether the possession and / or use of the products available on our website in a jurisdiction other than Belgium is authorized by applicable laws in that jurisdiction. Accordingly, if the possession of products or parts of products offered on our website is prohibited in your country or directly to you (because of your nationality, your residence or other), these products are not offered to you sale. You agree that if you reside outside of Belgium, you must ensure that you are legally able to purchase the products. "GLENWOOD ®".
"GLENWOOD ®" disclaims all liability, to the extent permitted by Belgian law, for costs, losses or damages arising from or related to the purchase or attempted purchase of products by persons in territories outside Belgium and which are not entitled to do so.

 
9. Copyright and surveillance
The content of our website is protected by international copyright laws and other intellectual property rights. The owner of these rights is "GLENWOOD ®." All product, company and logo names mentioned on our website are trademarks, service marks or trade names of their respective owners, including us. documents from our website for the sole purpose of placing an order with "GLENWOOD ®" or using our website as a shopping resource, however, you may not modify, copy, reproduce, publish, download, display, transmit or distribute, by any means or in any manner whatever material or information downloaded from our website, including but not limited to text, graphics, video, messages, code and / or software without our written consent beforehand, except when you are specifically invited to do so, for example, to complete a test or questionnaire.
The names and photos of the people, brands and cars used throughout our website are for identification and illustration purposes only and do not imply, directly or indirectly, any support whatsoever or responsibility, the persons or brands used by "GLENWOOD ®" in its website.


10. Linked sites
"GLENWOOD ®" makes no representations whatsoever on any other website that you can access through our website or that may be linked to our website. When you access another website, you understand that it is independent of "GLENWOOD ®" and that we have no control over the content or availability of this website and a link to another website. does not mean that "GLENWOOD ®" acknowledges or accepts any responsibility for the content or use of such a website and "GLENWOOD ®" shall not be liable for any loss or damage caused or suspected by or relationship with the use or use of any content, products or services available on or through any other website or resource Any question regarding an external link should be directed to the webmaster or his webmaster.


11. Availability of our website
We try to make our website constantly accessible, but we can not guarantee that our website may operate continuously or without interruption or error and we can not accept any responsibility for its unavailability. You must not attempt to interfere with the proper functioning of our website and, in particular, you must not attempt to circumvent security, falsify, hack or otherwise interfere with any computer system, server, website, router or any other device linked to our website.

12. Liability
12.1
We certify that for any product you buy on our website: (# 1) we have the right to sell the product; (# 2) the product corresponds to the description we have given you, and (# 3) the product will be of satisfactory quality. We are also committed to ensuring that any service we provide to you will be provided with the utmost care. We exclude all other express or implied terms, warranties, representations or endorsements whether in respect of any products, our website or any other information or service provided through our website. We do our best to ensure that all documents and information published on our website are accurate, but please note that all content, materials and information on our website is provided "as is" and you assume whole responsibility and risks of using our website and using all the information it contains.
12.2
We assume no liability for any direct or indirect loss or damage, loss of data, profits, income or direct or indirect business, in any case, regardless of the cause, even if it was foreseeable. In the event that you suffer loss or damage arising out of or in connection with the viewing, use and / or performance of our website or its content other than as a direct result of purchased products (which must be subject to exclusions and limitations of liability set forth in these terms and conditions), we disclaim all liability for such damage (unless we have been negligent) either due to inaccuracy, error, omission or any other cause on the part of "GLENWOOD ®" or his staff, agents or any other person.
12.3
If we are liable to you for any reason, our liability will be limited to the amount you paid for the product concerned. This limitation does not apply to any liability we may have for death or personal injury resulting from our negligence or fraudulent misrepresentation.
12.4
You are responsible for ensuring that your computer system meets all the technical specifications necessary to use our website and is compatible with our website. You further understand that we can not and do not warrant that any material available for download from our website will be free of viruses, infections and / or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to meet your specific requirements and the accuracy of the input and output data.
12.5
The limitations and exclusions of this clause do not affect your legal rights and apply only to the extent permitted by applicable law

13. General
13.1
We may, but you may not, assign any rights and / or transfer, subcontract or delegate these obligations under these terms and conditions, and / or otherwise deal with these terms and conditions or any of our respective rights or obligations. Any assignment, transfer, subcontracting, delegation, loading or trade in violation of this clause shall be ineffective. These terms and conditions are personal to you and are accepted by you for your own benefit and not for the benefit of a third party.
13.2
We may change these terms and conditions at any time and publish the new version on our website, after which any use of our website will be governed by this new version. You must check the terms and conditions on the website regularly.
13.3
These terms and conditions, as well as the privacy policy, any purchase order and payment method instructions, if any, contain the entire agreement between you and "GLENWOOD ®". You acknowledge and agree that you have not accessed these terms and conditions based on any representation or representation of any person other than those expressly incorporated into these terms and conditions. You irrevocably and unconditionally waive any right or remedy that you may have to claim damages and / or cancel these terms and conditions due to misrepresentation (other than fraudulent misrepresentation) that does not appear in these conditions, the privacy policy, order form and payment method instructions.
13.4
If any provision of these terms and conditions is held invalid or unenforceable by a judicial or other competent authority, all other provisions of these terms and conditions shall remain in full force and effect and shall not be compromised in any way. If any provision of these terms and conditions is held to be invalid or unenforceable, but would be valid or enforceable if any part of the provision has been removed (or the duration of the obligation reduced in time, or the range of activities or the covered area reduced in scope) the provision in question will be applied with the minimum changes necessary to make it valid and enforceable.
13.5
These terms and conditions are governed by and must be interpreted in accordance with Belgian law. You and "GLENWOOD ®" irrevocably agree that only the Belgian courts will have exclusive jurisdiction to settle any dispute that may arise out of, or in connection with, these terms and conditions.
13.6
Except in the case of a payment obligation, neither you nor "GLENWOOD ®" shall be liable for any breach of any obligation by reason of causes beyond your reasonable control or that of "GLENWOOD ® ".
13.7
Any failure to perform or delay in the performance of any right or remedy under these terms and conditions does not constitute a waiver of such right or remedy. The waiver by you or us of any of our rights or remedies under these terms and conditions or by law does not constitute a permanent waiver of such right or remedy or a waiver of any other right or remedy.
13.8
European Online Dispute Resolution Platform: http://ec.europa.eu/odr


14. Notifications
All notifications must be given: (# 1) to us via e-mail at info@glenwood.be or (# 2) for you at the e-mail or postal address you provide during the ordering process. A notification will be deemed received when a message is received in its entirety (or otherwise the next business day if it is received during a weekend or holiday in the receiving location) or 3 days after the date of sending by Postal mail.


15. Delivery Policy
Products in stock are shipped within 5 to 6 business days (Monday to Friday) after receipt of the order. Articles intended for Belgium or abroad will be delivered by Bpost or equivalent. If an item is out of stock, you will be notified within 48 hours and a request will be made to find out if you want to choose an alternative, wait or cancel. The delivery time can not be fixed and will be at any time from 8:00 to 18:00 (Monday to Friday). "GLENWOOD ®" uses Bpost, which makes every effort to deliver your order as quickly and reliably as possible. They use the road network as we all do, and are subject to the same delays and problems that we all experience from time to time. Every effort is made to expedite delivery, but delivery times are not guaranteed.

16. Damage
Most orders are insured against loss or damage until the delivery order is signed by you. It is your responsibility to inspect the package (s) for external damage before signing the delivery note. If the package is damaged, please take note of this situation on the delivery note and refuse the delivery. After signing the delivery note, open the package (s) as soon as possible and check the contents. Missing or damaged items must be reported within 24 hours of delivery in writing.


17. Right of Retraction for distance selling Any Consumer has a right of withdrawal, provided that the following conditions are met. In accordance with this right of withdrawal, the Consumer has the right to decide to cancel the purchase within fourteen (14) days from the day following the delivery of the product. The Consumer must not give reasons for his decision to use his right of withdrawal, nor is he obliged to pay any fine or compensation.

In accordance with Article VI.53 of the Code of Economic Law, the Consumer does not have the right to cancel his purchase in the following cases:

    
service contracts after the service has been fully performed if the performance has begun with the prior express consent of the consumer, who has also acknowledged that he will lose his right of withdrawal once the contract has been fully performed by the consumer. (Article VI.53.1 ° Code of Economic Law);
    
the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the enterprise and which may occur during the withdrawal period (Article VI.53.2 ° Code of Economic Law);
    
the supply of goods made to the consumer's specifications or clearly personalized (Article VI.53.3 ° Code of Economic Law);
    
the supply of sealed goods that can not be returned for reasons of health protection or hygiene and which have been unsealed by the consumer after delivery (Article VI.53.5 ° Code of Economic Law);
    
the supply of goods which, after their delivery, and by their nature, are inseparably mixed with other articles (Article VI.53.6 ° Code of Economic Law);
    
contracts in which the consumer has expressly requested the company to visit him in order to carry out urgent maintenance or repair work; if, during this visit, easy-m provides services in addition to those specifically required by the consumer or goods other than spare parts essential for maintenance or repair work, the right of withdrawal applies to these additional services or goods (Article VI.53.8 ° Code of Economic Law);
    
the provision of sealed audio or video recordings or sealed computer software that has been unsealed after delivery (Article VI.53.9 ° Code of Economic Law);
    
the provision of digital content not provided on a physical medium if the performance has begun with the prior express consent of the consumer, who has also acknowledged that he will thus lose his right of withdrawal (Article VI.53.13 ° Code of Law economic) ;

Consumers wishing to invoke their right of withdrawal must always do so in an express and unambiguous manner, and in writing. It is up to the Consumer to prove that he can rely on his right of withdrawal. It will be necessary to communicate to GLENWOOD, in a clear way, the following information:

    
The specification of the goods;
    
Mention of the three following dates: date of the order, date of receipt and date on which the right of withdrawal is invoked;
    
Name and address of the Consumer;
    
Signature of the Consumer if the withdrawal is made in writing.

After making its decision known to GLENWOOD, the Consumer must promptly return the goods to him within fourteen (14) calendar days following the communication. This return shipment must be sent via a recognized carrier. The return of an order is made in all cases at the expense and risk of the Consumer. If the Consumer makes valid use of his right of withdrawal, ie in accordance with the conditions mentioned above, GLENWOOD will refund all amounts already paid. Installation costs and related delivery charges are not refunded if the Consumer has not opted for the most economical standard delivery method as proposed by GLENWOOD. The refund will take place promptly, and certainly within fourteen (14) calendar days. As long as no proof of the return is provided by the Consumer, GLENWOOD is entitled to defer the refund. GLENWOOD will refund to the same bank account from which it received the initial payment, unless the Consumer has specifically agreed otherwise. In any case, no fee will be charged for the refund. The Buyer is liable for the reduction in value of the goods resulting from their handling if this goes beyond what is necessary to determine their nature, characteristics and operation. GLENWOOD is entitled to take into account this decrease in value when reimbursement. The Consumer must respect the conditions of the right of withdrawal. If this is not the case, the goods are returned to the Consumer on behalf of and at the risk of the Consumer. GLENWOOD undertakes to clearly communicate to the Consumer the reasons for this referral.

 

18. Legal guarantee of conformity

All products on the Ecurie-Francorchamps website benefit from the legal guarantee of conformity

 

19. Contact

All comments, notifications, questions and requests regarding our use of your information are welcome and should be addressed to:

GLENWOOD
Arvantex sprl
Customer Service - C / O Arnaud Vandermeulen
Rue Royale, 45
4900 Spa
Belgium

Phone: +32 87 77 41 77
Email: info@ecurie-francorchamps.be

ECB: BE 0675 394 766